Tag Archives: customer experience

Are you doing all that you can to improve your customers’ shopping experience?

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When it comes to customer experience, renovation is inevitable

Retailrenovation_blogAs retailers focus on their online and mobile strategies, customers continue to spend 94 percent of their time shopping in store. In addition, customers have broad expectations – they look for the same experience as they shop across channels and want their offline experience to evolve as their shopping behavior changes.

JLL’s Perspectives on Retail Renovation whitepaper outlines three questionsRead More